FAQ

Here you will find answers to some of the most common questions we receive regarding the NewArc™ machine.

If your question isn’t answered here, please feel free to contact us for more information!


FAQ - NewArc - iconQ  Where is the machine manufactured, and is it warrantied?

Our patented product is manufactured entirely in the USA. It is guaranteed for accuracy and comes with a 1-year limited warranty.


FAQ - NewArc - iconQ  What comes with the machine?

The standard equipment that is included with all NewArc™ Wheel Straightening Machines as well as a photo of the described components is available here: What's Included?


FAQ - NewArc - iconQ  Once I purchase a machine, how do I buy additional components or repair parts?

Repair parts are rarely needed, but most can be purchased from our online store. If you want to purchase spare parts, components or special attachments not shown on our website, please send us a message through our contact form, or call customer service at (734) 738-0420. Our machines come totally equipped for straightening repairs. The only accessory we do not provide is a torch. We recommend MAPP gas torches, which can easily be purchased at a retailer such as Home Depot.


FAQ - NewArc - iconQ  What types of companies do you work with?

Auto repair shops, car dealers, mobile wheel repair companies, PDR operations, and tire stores to name a few!  For an example of the opportunity available along with a quick explanation of the process, from inspection to sales, Click Here.


FAQ - NewArc - iconQ  What businesses would benefit from your machine?

Any company that is capable of even the most minor auto repair will benefit from our machine. A recently published SAE paper has revealed that wheel straightening is a necessary repair. For additional information View the Full SAE Report.


FAQ - NewArc - iconQ  I thought wheel straightening was forbidden. Is that not true?

Although it was never illegal, wheel straightening has been denounced by experts as unsafe for the past 40 years. Consequently, the practice has been discretionary and done by few repair facilities. A recent scientific discovery, however, has proven that wheel straightening is in fact a viable and necessary repair. For details about the discovery View the Full SAE Report.


FAQ - NewArc - iconQ  Is wheel straightening safe?

Not all methods are safe. There are many shops doing wheel repairs that have no standards or regard for safety. Wheel straightening must be done in a closely controlled manner. Our patented process is not only safe, it will increase the life of a wheel and is the only one recognized by the Society of Automotive Engineers. View the Full SAE Report.


FAQ - NewArc - iconQ  What about liability?

Every service provider must always be cognizant of their legal responsibilities.  If you are concerned about liability, please read this message carefully.  View Message.


FAQ - NewArc - iconQ  What happens if one of my customers continues to drive on their bent wheel?

Even if there is no apparent air lost from the tire on a bent wheel, the metal in the damaged area is strained and will eventually crack with continued use.  Once a tiny crack appears, air loss in the tire will result and this could become a dangerous condition if left unattended.  The National Highway Traffic Safety Administration reports that the most common cause of catastrophic blowouts come from low tire pressure.


FAQ - NewArc - iconQ  How is the NewArc™ method different or better than other wheel straightening methods?

Maximum strain relief can be achieved with the NewArc™ Dual-Axis Strain Relief process because the straightening forces are spread over a wider area. The bent area is manipulated simultaneously and independently from each axis in a massage-like manner, which is gentler on the damaged metal. No other machine is capable of this patented process.


FAQ - NewArc - iconQ  What’s so special about Dual-Axis Strain Relief?

Most significantly, the Dual-Axis method reduces the need for sustained heat. The application of heat is the most critical aspect of wheel straightening, and the SAE has very strict guidelines in that regard. Heating the damaged area makes the metal more malleable and less likely to crack during the straightening process. But if too much heat is used, the wheel can be damaged to the point where it is seriously unsafe. When straightening a wheel, the least amount of heat possible should always be used. Because dual-axis pressure spreads the forces over a wider area creating a gentle massaging effect, minimal heat is required. No other machine can relieve the strain in this manner. For a pictorial explanation of the patented method See our Dual-Axis Strain Relief process.


FAQ - NewArc - iconQ  How does the Dual-Axis Strain Relief method benefit my company?

There are several specific benefits that come with adding proper wheel straightening to your line of professional repairs. For a brief explanation of these benefits, learn more about the advantages of proper wheel straightening.


FAQ - NewArc - iconQ

  What’s the bottom line for me?

The bottom line is that our machine offers the most reliable revenue-generating investment opportunity to come along in the last 40 years with an ROI in only four months! For additional details, learn about the opportunity available for you.


FAQ - NewArc - iconQ

  What should I tell my customer?

If you find a bent wheel on a customer's car, it is important that they know the following.  Recent scientific testing, published by the Society of Automotive Engineers, proved that a bent wheel (even a very minor bend) is likely to crack with continued use.  And, more importantly, your company can repair the bend and restore the wheel to a condition where it will not crack.  You can make this offer because you will be using the only wheel repair process published by the SAE.  View the Full SAE Report.